We have considered which issues matter most to our business, both in terms of our growth and for our connection to the wider world and our stakeholders.
By addressing these, and bringing our values to life, we can have confidence that our business will be truly sustainable.
In 2020, as we begin to develop our 2030 sustainability and responsibility strategy we have carried out a rigorous materiality assessment.
This looked at the external trends shaping our operating environment and how we can most effectively align our work with the UN Sustainable Development Goals. We interviewed many internal and external stakeholders to ensure that our sustainability strategy is focused on achieving the greatest impact and tackling the issues that matter most. We analysed their interests and concerns alongside a set of risks and opportunities for our company.
We explored the findings in workshops with experts from a range of our business functions in Bangalore, London, Nairobi, New York and Singapore. We also held a full-day workshop with our Executive Committee. The findings from this exercise are guiding the development of our strategy and priorities and confirms that our strategy will continue to enable us to invest in areas that are of greatest importance to both our stakeholders and our business – that will in turn allow both our communities and our business to thrive.
Get in touch
We are always very happy to hear people's views. Use the details below to contact our Global Sustainability Team.
Global Sustainability Team
7 Lakeside Drive
Tel: +44 (0) 208 978 6000